Project Manager, Single Family Residential - Albany, NY
New York is leading the nation in the fight on global climate change and the transition to a clean energy-powered economy. With the passage of the Climate Leadership and Community Protection Act (Climate Act) 
, New York has codified the most aggressive climate change program in the nation with goals to reach zero carbon emissions in the electricity sector by 2040; install 9 gigawatts of offshore wind by 2035, 10 gigawatts of solar by 2030, and 6 gigawatts of energy storage by 2030. With the recent approval of the Climate Action Council’s final Scoping Plan, we have a strong framework to achieve an 85% reduction in GHG emissions from 1990 levels by 2050, and eventually net zero emissions economy-wide.
- Attract the private sector capital investment needed to expand New York’s clean energy economy
- Overcome barriers to using clean energy at a large-scale in New York
- Enable New York’s communities and residents to benefit equitably from energy efficiency and renewable energy
Job Overview
NYSERDA’s Single Family Residential department is seeking a highly motivated Project Manager, specializing in residential retrofit contractor management, to join our Team to support program operations, contractor and customer relationship management, and new markets development for energy efficiency and building decarbonization. The Single Family Residential department is responsible for advancing solutions to increase access to clean energy solutions and the delivery of associated benefits to one- to four-family homes across New York State. NYSERDA’s Single Family Residential team administers the EmPower NY, Assisted Home Performance with ENERGY STAR, Comfort Home, and Residential Energy Assessment programs, as well as a number of initiatives designed to scale up the residential clean energy market. Beginning in 2023, the team will be responsible for the deployment of new residential energy efficiency and electrification rebate programs funded by the federal Inflation Reduction Act. Together, the programs currently serve approximately 20,000 households annually; however, there will be a significant annual increase needed by 2030 to achieve New York’s energy and greenhouse gas reduction goals.
This Project Manager will have primary responsibility for managing and resolving contractor and customer issues experienced in the course of operating a set of programs that serve more than 20,000 households across New York State annually. Issues to be addressed range from vendor management and scheduling to complex technical issues requiring building science and construction knowledge. In addition, this role will include general technical support for the team as it related to building science and construction associated with residential retrofit projects.
Primary Responsibilities
- Provide support for program operations requiring advanced technical knowledge, such as reviewing contractor performance and advanced project approvals.
- Provide building science expertise and technical support for the Single Family Residential team.
- Effectively handle customer concerns and complaints resulting from participating contractor work quality and customer engagement.
- Work closely with NYSERDA’s Standards and Quality Assurance team to establish and maintain effective QA procedures and provide feedback for our quality management systems
- Coordinate with other teams across NYSERDA, including Standards and Quality Assurance, Government Affairs, Legal, Financing Solutions, Clean Heating and Cooling.
- Respond to general program questions from participating contractors and customers, providing assistance where needed.
- Develop standard operating procedures, templates and best practices for implementation contractors that deal with contractors and customers.
- Assist in evaluating new energy retrofit related products and techniques for viability and applicability to NYSERDA’s residential programs
- Coordinate with and provide feedback to NYSERDA’s residential program implementation vendors to effectively manage contractor relations and maintain overall program delivery and performance and to support continuous improvement
- Contribute to a team culture of openness and collaboration.
- Some travel across New York State may be required, up to 10% of time
- Other related duties, as assigned.
Minimum Qualifications
- Demonstrated problem-solving ability with a proactive and collaborative style
- Exceptional organizational, time management and planning skills to successfully handle multiple projects simultaneously and meet deadlines in a fast-paced environment
- Advanced knowledge of residential building science
- Excellent customer service skills
- Experience in residential construction, home performance contracting, or weatherization including in-field work
- At least three years’ experience with construction trade and contractor management
- Ability to work independently and cross-functionally with other teams
- Demonstrated ability, training, and/or certification in relevant residential energy efficiency, such as: BPI Building Analyst, BPI Building Envelope Professional or BPI Heating Professional Certifications, or equivalent
- Required: A Bachelor’s degree, or 6 years of relevant experience in lieu of degree
- Preferred: A Bachelor’s degree in Engineering, Public Administration, Business Administration, Energy Management, Energy Policy, etc.
Salary
Candidates will be considered based on qualifications and experience. Salary range is $71,685 - $120,156. An excellent benefits package is offered.
Please submit one file for the Project Manager, Single Family Residential position, job# 783, that includes both your cover letter and resume.
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