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Salesforce Business Analyst (#764) - Albany Office


New York is leading the nation in the fight on global climate change and the transition to a clean energy-powered economy. With the passage of the Climate Leadership and Community Protection Act (Climate Act) Link opens in new window - close new window to return to this page., New York has codified the most aggressive climate change program in the nation with goals to reach zero carbon emissions in the electricity sector by 2040; install 9 gigawatts of offshore wind by 2035, 10 gigawatts of solar by 2030, and 6 gigawatts of energy storage by 2030. With the recent approval of the Climate Action Council’s final Scoping Plan, we have a strong framework to achieve an 85% reduction in GHG emissions from 1990 levels by 2050, and eventually net zero emissions economy-wide.

  • Attract the private sector capital investment needed to expand New York’s clean energy economy
  • Overcome barriers to using clean energy at a large-scale in New York
  • Enable New York’s communities and residents to benefit equitably from energy efficiency and renewable energy

Job Overview

NYSERDA seeks a Salesforce Business Analyst, who will be part of a highly nimble team of professionals dedicated to high quality project deliverables through thorough and thoughtful planning, as well as consultation with a wide variety of users. The Salesforce Business Analyst is a key member of the Information Technology team responsible for understanding, documenting, and mapping business processes to appropriate Salesforce solutions. The Salesforce Business Analyst is also responsible for doing gap analysis on pre-built systems to determine where development is needed.

The ideal candidate needs to be comfortable working in a fast paced and constantly changing environment. They will need to enjoy interacting with and seeking feedback from stakeholders, have a high attention to detail and an internal drive to set and achieve personal and team goals.

Primary Responsibilities

  • Identify business needs, elicit specifications and requirements, and collaborate with customers and other IT team members to develop innovative solutions
  • Prepare functional specifications, review with customer, and revise as needed, obtain sign off
  • Provide analysis for projects involving systems design or redesign
  • Serve as a customer liaison, represent the department as needed on project teams and working groups
  • Document system processes, configurations, and changes
  • Manage multiple projects and assignments concurrently; meet established deadlines
  • Communicate to management and end-users in meaningful and understandable terms including providing system demos and user guides
  • Facilitate communication and collaboration among diverse groups at all levels of the organization
  • Serve as a resource and mentor for other team members
  • Understand and adhere to NYSERDA’s policies and procedures
  • Perform other responsibilities as assigned

Minimum Qualifications

  • Experience translating business needs into formal requirements
  • Experience creating functional and technical documentation
  • Ability to communicate technically complex concepts in easy-to-understand terms
  • Ability to communicate effectively and clearly with both technical and non-technical staff
  • Ability to focus on details to create a reliable and accurate work product
  • Experience establishing, documenting, and maintaining procedures and processes
  • Experience with relational databases and complex data structures; ability to create basic SQL queries
  • Knowledge of end user data manipulation tools
  • Knowledge of report creation tools such as Tableau or Salesforce Reports
  • Strong organizational and time management skills
  • Ability to facilitate internal end-user training on new or substantially modified systems
  • Ability to facilitate User Acceptance Testing sessions
  • Experience triaging bug and enhancement tickets and helping to diagnose system problems
  • Knowledge of data security and encryption
  • Ability to keep up with IT advancements
  • Bachelor’s degree in Information Systems or related field and two years experience in systems analysis work; or
  • Associates degree and five years of experience in systems analysis work
  • Certificates from recognized programs that indicate mastery of tools and techniques relevant to the assignment may substitute for up to six months of experience

Preferred Qualifications

  • Experience with Governmental Programs and Services highly valued
  • Experience with Salesforce CRM and Service Cloud preferred


The salary range is $71,685 - $120,156. Candidates will be considered based on qualifications and experience. An excellent benefits package is offered.

Please submit one file that includes both your cover letter and resume.

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