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Stakeholder Use Cases

 

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The IEDR Program is following a development approach that identifies and prioritizes stakeholder use cases that provide the greatest value to New York residents as the State achieves its nation-leading climate goals. IEDR Program activities will be continually framed through the evaluation and prioritization of use cases.

Use Case Overview

Stakeholder use cases will drive and guide the development of the IEDR. A stakeholder use case is a description of the data and information that an IEDR user will access through the platform, how they will use that data and information, and the beneficial outcome that will result from having access to it. Stakeholder use cases will help identify the data and functionality needed on the IEDR platform to accomplish our mission of providing New Yorkers with effective access to useful energy data.

Stakeholder use cases are a central part of the user-centered design process for IEDR. The IEDR Program will continue to expand the number and variety of opportunities within this process for stakeholders and potential users to explore how data and information will enable them to create value while accelerating action against climate change.

The use case format and prioritization framework are under development. Below is an overview of the key steps in the IEDR’s user-centered design approach.

Overview of the User-Centered Design Process

  • Define personas
    Use cases are like mini stories written from the user's perspective, so it's important to first spend time defining the different users who will be using the platform. Personas are an archetype that can be used to help guide decisions about what data are included and at what levels, navigation, interactions, and visual design.
  • Outline persona drivers
    For each persona, it is important to identify what their goals and motivations are, as well as understand their expectations for the functionality of the system. Drivers include characteristics, motivations, pain points, and the outcome the persona wants to achieve, including the problem the persona is trying to resolve with the solution.
  • Use case development
    Use cases should be simple, concise, and align with persona drivers. Generally, use cases follow this basic format: "As (persona), I want (what?), so that (why)." The curation and collection of use cases should include the identification and evaluation of acceptance criteria - what must be fulfilled so that the story can be identified and completed.
  • Use case prioritization
    A prioritization framework must be transparently outlined to categorize use cases based on how critical they are to the overall success of the IEDR platform for key stakeholders
  • Develop wireframes
    Wireframe development begins the transformation of ideas into a high-level solution. This step begins to clearly identify data owners, define data structure and requirements, conceptualize ideas, ideate solutions, and validate designs based on what was uncovered throughout persona research and use case discovery.
  • Design, test, adapt, deploy, iterate
    Prototyping, testing, and adapting designs before deployment ensures that data quality and user functionality requirements are met. As new use cases are collected or prioritized, the platform can be continuously adapted and improved.

Stakeholder Engagement

Meaningful stakeholder participation is essential to the success of the IEDR initiative.

Interested stakeholders were invited to participate in an initial process to identify, characterize, and prioritize IEDR use cases. The compiled use case submissions are available below. NYSERDA may publish this use case information in additional formats in the coming weeks.

A compilation of all submissions is available here via Excel and PDF.

Stakeholders are still welcome to submit use cases beyond the July 23, 2021 deadline which has passed. However, these use cases may not be able to be processed and prioritized as part of Phase One activities, depending on when the use case is received. Stakeholders may submit comments individually or as a member of a group.

To facilitate the preparation and review of stakeholder comments, NYSERDA created a Use Case Template (updated 7/1/21 to be form-fillable) [PDF] for use in responding to the Invitation to Stakeholders to Provide Comments Addressing the Identification and Prioritization of Use Cases [PDF].