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Intern: Shared Services - Albany or New York City Office


New York is leading the nation in the fight on global climate change and the transition to a clean energy-powered economy. With the passage of the Climate Leadership and Community Protection Act, New York has codified the most aggressive climate change program in the nation with goals to reach zero carbon emissions in the electricity sector by 2040; install 9 gigawatts of offshore wind by 2035; 6 gigawatts of solar by 2025; and 3 gigawatts of energy storage by 2030. Additionally, the law creates the Climate Action Council comprised of the leaders of various state agencies and authorities as well as legislative appointments to develop a plan outlining how the state will achieve an 85% reduction in GHG emissions from 1990 levels by 2050, and eventually net zero emissions in all sectors of the economy. 

This is a paid internship for current, full-time students. This internship will begin in the spring 2022 semester and continue through the summer and academic year. Interns work up to 18.5 hours per week during the semester, and up to 37.5 hours per week in between semesters, when not attending class.

Primary Responsibilities

Business Process Improvement and Analysis

The Shared Services team supports operations across NYSERDA’s open enrollment programs, focused on standardizing and streamlining applications, project deliverables, and responding to customer inquiries. The Shared Services intern will help in completing the following tasks as part of ongoing operations:

  • Document and update business processes and procedures in NYSERDA’s Knowledge Base
  • Data analysis and report creation:
    • Creating monthly spend analyses for all Shared Services programs, evaluating trends & anomalies across programs and processes
    • Analyzing cycle time metrics and process health dashboards eye towards reducing costs, identifying efficiencies, and streamlining processes across programs
    • Developing reports in Salesforce focused on key metrics of success for programs
  • Participate in meetings, assist with note taking and follow up on action items
  • Assist in Lean / process improvement activities 
  • Perform other responsibilities as assigned

Minimum Qualifications

  • Current, full-time undergraduate or Masters student.
  • Skill in managing multiple activities, delivering on commitments, and operating with speed, accuracy, and strong judgment.
  • Experience with data analysis.
  • Excellent skills with the Microsoft Office suite of programs.
  • Strong work ethic.

To Apply

Please submit one file that includes both your cover letter and resume.

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