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Intern: Information Technology, Service Desk - Albany Office


New York is leading the nation in the fight on global climate change and the transition to a clean energy-powered economy. With the passage of the Climate Leadership and Community Protection Act, New York has codified the most aggressive climate change program in the nation with goals to reach zero carbon emissions in the electricity sector by 2040; install 9 gigawatts of offshore wind by 2035; 6 gigawatts of solar by 2025; and 3 gigawatts of energy storage by 2030. Additionally, the law creates the Climate Action Council comprised of the leaders of various state agencies and authorities as well as legislative appointments to develop a plan outlining how the state will achieve an 85% reduction in GHG emissions from 1990 levels by 2050, and eventually net zero emissions in all sectors of the economy. 

The NYSERDA IT Service Desk seeks an intern with a keen eye for detail who is a team player, dependable, and eager to learn.  The Service Desk interacts with the staff and teams across the authority and provides first level information technology support.  

This is a paid internship for current, full-time students. This internship will begin in the spring 2022 semester and continue through the summer and academic year. Interns work up to 18.5 hours per week during the semester, and up to 37.5 hours per week in between semesters, when not attending class.

Primary Responsibilities

  • Work on patching remediation: patching, securing, updating, hardening physical machines
  • Visit users in person to assist with the above
  • Assist with updating documentation on the Knowledge Base as well as creating tip sheets for users
  • Conduct an asset inventory
  • Deploy new hardware (PCs, Docking stations, etc.)
  • Be assigned tickets from the Service Desk ticketing system commensurate with their skills and opportunities for growth and learning
  • Perform other responsibilities as assigned

Minimum Qualifications

  • Current, full-time undergraduate or Masters student, pursuing a technology degree.
  • Excellent skills with the Microsoft Office suite of programs.
  • Demonstrated ability to research primary and secondary sources.
  • Skill in managing multiple activities, delivering on commitments, and operating with speed, accuracy, and strong judgment.
  • Strong work ethic.

To Apply

Please submit one file that includes both your cover letter and resume.

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