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RFP 2574 - Customer Service Hotline and Fulfillment Services



The New York State Energy Research and Development Authority (NYSERDA) requests proposals for a contract term ending December 31, 2015 from firms interested in providing customer service hotline support and fulfillment services.

  • Summary [PDF]
  • All files (including attachments) [PDF]
  • Attachment A: Proposal Checklist [PDF]
  • Attachment B: Disclosure of Prior Findings of Non-Responsibility [PDF]
  • Attachment C: Contract Pricing Proposal & Instructions [PDF]
  • Attachment D: Intent to Propose [PDF]
  • Attachment E: Sample Report Call Volume [XLS]
  • Attachment E: Sample Report Fulfillment [XLS]
  • Attachment F: Sample Agreement [PDF]
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